To determine which eCommerce solution you are on, see How do I know if I am using Native eCommerce or Third Party eCommerce?
Easily issue refunds for entire orders or individual items in one place. When you refund an order in the store, it will also process a refund in the payment gateway used to make the purchase.
Note
This feature is only available with Stripe and Paypal payment gateways.
To refund an order:
In the side panel, click Sell Online.
Click Store Management, then click Manage orders.
Click the desired order.
Click Refund Order.
Click into QTY for each item you need to refund and select the item quantity to be refunded.
(Optional) Enable the Refund shipping toggle if you want to refund shipping as well.
(Optional) Type a message in the Reason for refund field.
Click Refund. It will also note the amount that will be refunded.
Click Confirm.
After confirming the refund, it is automatically refunded in your payment account. Once the order refund is processed, the following is added in the order details and on the Orders screen:
Order details
Refunded or Partially refunded label
Refunded items for partial refunds
Refund Details
Refund Reason (if a reason was entered)
Orders screen
In the Payment column, the Paid status updates to Refunded or Partially Refunded.