Overview
Site Comments is a collaboration tool that enables your team to communicate with clients and each other while building sites. The entire review process is faster, clearer and more accurate, giving your clients better service, faster go-live, and allowing more time to scale your business. It also eliminates the need for alternative methods of communication (such as email, messages, phone calls, etc.) and creates a single channel for receiving feedback and responding to it.
Use Cases
Internal communication between team members only (these comments can be marked as Internal - visible to team only so clients do not see them)
Collecting feedback from clients as they review the site
Making notes while building the site
During the QA process
Creating a record of comments and responses
Access Site Comments
The comments bar controls the Site Comments functions. The comments bar is located on the right of the screen and includes the following actions/tabs:
The bar can be minimized by clicking the X icon and can be reopened by clicking on the comments icon on the top bar.
Add Site Comments
To add site comment:
Click the plus + icon on the comments bar. Comments can be added to any element on the site.
Click on an element to add a comment. Hover on the element to help position the comment accurately.
Choose whether you want the comment to be internal or visible to clients and your team.
Enter your comment in the input field. You can also add an image as a comment by clicking on image icon in the bottom right corner of the comment field.
Click Submit.
Note: Comments always retain the same visibility settings, meaning if a comment starts as Internal it will remain Internal and if a comment starts visible to the client it will stay visible to clients.
Tip: To make an internal comment visible to clients, add a new comment and set it to public.
Reply to comments
Open the comment you want to reply to. You can reply to comments via the comment itself or in the comments log. To open the comments log, click the Comments Log icon.
Click the comment text field, or click Reply in the comments log, and enter your reply.
Click Submit.
Edit and Delete Site Comments
You can only edit or delete comments that you created.
Open the comment you want to edit or delete.
Hover over the comment, and click the more icon.
Click Edit or Delete. Note: Deleted comments cannot be restored and are not displayed in the comment log. There is no undo for edited comments.
Warning!
Deleted comments cannot be restored and are not displayed in the comments log. There is no undo for edited comments.
Resolve comments
To resolve a comment and leave a record of it in the comments log click Resolve in the upper-right corner of the comment.
Resolved comments can be reopened if needed.
Comments log
To see a list of all comments and display and reopen resolved comments, use the filter in the comments log. To open the comments log, click the Comments Log () button.
Hide comments
A site can look a bit busy when it has lots of comments. If you want to hide the comments while you’re reviewing the site, click the hide icon 
in the right panel.
Email notifications
By default, clients with Site Comments permissions receive email notifications when a public comment is added to the site. However, account owners and team members do not receive these notifications by default.
To enable email notifications when comments are added for team members:
In the editor, click the Show Site Comments (
) button in the top navigation bar.
Click the Permissions & Notifications (
) icon.
Under Notified Team Members, select the team members you want to receive email notifications when site comments are added to the site.