To determine which eCommerce solution you are on, see How do I know if I am using Native eCommerce or Third Party eCommerce?
Abandoned carts are created when site visitors add products to the cart, input their email address, and then for various reasons do not complete the checkout process. You can use this feature to potentially recover lost sales and improve overall sales performance.
Note
A cart is considered abandoned when it hasn't been modified in more than 4 hours.
To be considered an abandon cart there needs to be a least 1 item in the cart.
Only carts where the customer entered their email will be recorded.
Abandoned carts will expire and be removed after 90 days.
View abandoned carts:
In the side panel, click Sell Online, then click Store Management.
Click Manage orders, then click Abandoned Carts. The abandoned carts will be listed in a table with the following columns:
Cart ID
Date
Customer
Items. Quantity of each item
Total. Subtotal of individual item in cart
To see the details of a specific cart, click the desired cart. The following information will be available:
Cart ID number
When the cart was abandoned
Title of item(s)
SKU
Items. Quantity of each item
Total. Subtotal of individual item in cart
Subtotal of all items in cart
VAT or sales tax. This will only display if appropriate for your region.
Shipping
Total. Total cost, including VAT and Shipping.
Shipping information:
Customer name
Email
Shipping address
Shipping method
Clear Abandoned Cart
You can clear one or multiple abandoned carts at once. This can be helpful to remove outdated or test carts and allows you to focus on more relevant recovery opportunities.
To clear an abandoned cart:
In the side panel, click Store, then click Store Management.
Click Orders, then click to open the Abandoned Carts tab.
Use the checkboxes to select the desired cart(s).
Click the trashcan icon in the upper right corner, then click Delete in the popup. Note that abandoned carts cannot be restored after deletion.
Note that if you are clearing only one cart, you can also do so by clicking the trashcan icon on the cart details page.